Recently my card was red flagged for having suspicious use, it seems my card security was compromised in Dubai. Unluckily for me, they locked my account without any notification while I took off to the states. I wasn’t aware of all this. I tried using my check card a few times while I abroad and it kept getting rejected, and calling Kuwait from abroad is a bit difficult. After calling they told me that my card was copied in Dubai somehow and unauthorized amount was taken from the account, yet I wasn’t notified. I could only withdraw after I make a phone call and waiting for them to open the account. I manage to work with that and the accept the situation.

When I came back, I went to the branch which had my new card waiting. When I went they told me it was canceled because it has been there for a month, so I have to wait about 3 days for a new one, but it wasn’t ready except after 10 days. I don’t know where these banks print their credit cards, but can’t they expedite these cards? Nobody has offered a service to print cards faster for banks?

Not having access to your money isn’t the worst of it in my opinion, changing your online login is the worst part. I logged in and I could no longer perform any online service without having to reorder an ePin and wait three days. Seriously the banks in Kuwait could not think of making this a simpler experience.