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Apple Support Conversation

I decided to call the Apple store in Marina since I was told they could probably fix the problem. It was an interesting conversation for sure.

Me “Hello is this the Apple Store in Marina”
Her : “Yes”
Me “Can I speak technical support?”
Her “What?”
Me “Can I talk to the fixing people”
Her “Call 224737”
Me “Just a question how long would it take to fix an iPod Touch”
Her “Warranty or no”
Me “Yes Warranty”
Her “3 – 5 Months”
Me “What?!?!?!?!?!?! Ok, never mind”

Then I call technical and they told me it takes 3 months for the Apple Warranty claim which is nuts, so I told them I would pay for the fix, but they don’t fix Apple iPod Touches in Kuwait, they fix them in Dubai. I said fine as long as I receive my iPod Touch in a timely manner, but 3 to 5 months is just ridiculous.

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