This was probably one of the funniest conversations I have had with Zain’s tech support, I just couldn’t believe what the guy was telling me. I had a problem with my phone, for the last few days its like my Blackberry was having blackouts a few hours at a time, then I went two days without BB connectivity, only connecting over wifi. After trying everything to troubleshoot the issue on my own I thought to call tech support and see what could be happening, because other people with BB were operating normally, and I recently paid the ridiculous amount so I didn’t have an overdue bill.

Conversation:

Tech – “Hello thank you for calling Zain”

Me – “Hello I have an issue with my Blackberry, it isn’t connecting to any Blackberry services”

Tech – “Did you try switching off your phone and turning it back on?”

Me – “I turned it off and turned it on, I took out the battery waited 10 mins and turned it on, I even took out the SIM card for 10 mins and turned it back on, is there something wrong with my line?”

Tech – “I don’t know, did you try putting another SIM in your phone to check if its not the phone?”

Me – “What do you mean you don’t know? And what other SIM?”

Tech – “Doesn’t a friend in your Dewaneya have a Blackberry? Try his SIM in your phone to make sure the problem is with the phone not the line”

Me – “Ok… Still What do you mean you don’t know if there is anything wrong with the SIM?!?”

Tech – “I can’t tell right now if there is anything wrong with your line”

Me – “Why can’t you?”

Tech – “Oh our system is down or being upgraded for the last 36 hours so I won’t be able to tell”

Me – “OK… So if I put another SIM and the phone works, then that means there is a problem with my line and now my phone, would you be able to do anything about it?”

Tech – “No we won’t be able to do anything to fix your line until our system is back up”

Me – “And when exactly will your system be back up?”

Tech – “Give us a call back in 24 hours”

Me – “Great.. Thank you Good bye”

Tech – “Goodbye and Thank you for calling Zain”

Thats 15 mins of my life that I will not able to get back.