I have rarely called the 777 emergency number, only during an accident or a real emergency and they reply but never like this experience. I was on the fifth ring road taking Gazali Bridge to Shuweikh, if you continued straight on the same exit it would take you to the Avenues entrance after going under the bridge. Traffic was backed up all the way to Yarmook, I got around the cars and noticed that they were all piled up at the entrance, when I got closer there was a VW V6 which crashed into a four door Honda or Toyota, and it looked like a hard hit since the front left tire of the VW was crushed all the way into the engine. I pulled over on top the left side walk and got out, saw a woman in the VW on the phone, asked her if she was ok when I knocked on her window, she was crying and on the phone with someone from her family it seems and waved me off, the other Indian driver was standing outside his car which was spun around and on top of the side walk on the right side.

I called 112 and within two rings a woman answered, I told her I’m calling from an accident scene and she asked if I was in it, I told her I was just a passer by. She asked for the location and my name, I gave her the details, she said to hold and she will call Police Central Station and transfer me to the Ambulance Office. I spoke to the Ambulance Dispatcher who took the details and direction, the woman seemed ok but I told them she didn’t get out of her car and was crying, but nothing seemed wrong. So they were now on their way, and then he shut the phone which then transferred me back to the 112 operator and she told me the traffic police are on the way and will be calling you. I shut the phone and within a minute a police officer called asking for the exact location, and I told him where it was, he asked a couple of questions and said thank you. I shut the phone then another call came from another police officer who gave me his name and rank and said that he was coming from another direction and I gave him the location. After 5 minutes I could see police lights, and so I got in my car and was about to leave since there wasn’t anything else for me to do, and then I got a call from a 1800 number and it was the 112 dispatcher checking on the progress and the police. Told her I spoke to both of them and they are on the way and the ambulance as well, thanked her very much for everything she did and left.

I was honestly very very proud of how efficient they were, and how much they followed up. This is a drastic change from what the 777 reaction and procedure was, this felt professional and concerned and helpful. My hat goes off to the people who put this new system together and those are keeping this operation going.