I paid my bill on the 2nd of December, and now it is the Friday 18th of December, I get a text message warning form Zain. It was zeroed on the 2nd of December, and we aren’t even close to the end of the month, and I get the warning of disconnection from Zain. They show no appreciation for customer loyalty, they don’t watch for customer consistency, and at least this time I got a warning that I will get disconnected in the next 7 days, even though it is a Friday I can pay some time during the week. The bill is around 182 KD which isn’t out of the ordinary in my case when I have times that I travel a lot, there have been times where it has been a lot more, I have called and complained that they disconnect without consistency, and they say it’s the system and I know that this system only applies to certain people but what about others, I know that it isn’t applying to them. They don’t show any appreciation for customers that consistently pay on a timely basis, and they randomly disconnect, I have never been able to understand their pattern.

At this point I am only stuck with my number that I have had for a very long time, changing it is a huge hassle for me so I’m stuck with Zain. The moment you can switch operators and keep your number I think Zain will be the biggest loser, they have recommended for people to keep my card on the bill but I have known that Zain does sometimes overcharge its customers and drastic amounts, times when mistakes were made, and it takes a long time to get your money back from Zain then to clear it up right then and there, so giving them my card details it out of the question. So with Zain a person’s track record means nothing to them, you would think with so much information that they have on their customers that they would do a better job of maintaining their customers, they have no idea that people only stay with Zain because the annoyance of changing numbers.