I ordered the Norco DS-1500 Sata Storage to incorporate into my Rack Server, planning a very interesting build. I have had it in my Amazon Cart for about 6 months, and I at last decided to buy it as of three weeks ago. Around the 20th of June it came into Kuwait and there was a problem at customs, I knew something was going to happen just wasn’t sure what. The smart people at Aramex listed this Sata Storage device as a sporting goods on the manifest, so how surprised were the customs guys when it looked like a box with a bunch of wires. So automatically they held the box so Aramex contacted me asking for the invoice, I told them the invoice is inside the box and I decided to finish the paperwork myself.

Went to the customs guy and finished all the paper work necessary, they just asked for the MOC clearance for the product. I know that usually they will clear it quickly. The box was opened one day so the next morning I went to the MOC and that took sometime, more then I thought was necessary since I had to find the head of the MOC clearance department and he was taking a longer break then usual, as the secretary said. I didn’t have time to go to the customs so I thought I would go the next day. When I went the next day they couldn’t find the box, I went to Kuwait Airways and they said they returned the box to Global Logisitics for storage. It has been over four days now and I have sent formal letters to both Kuwait Airways and Global Logistics regarding my Sata Storage and nobody seems to be giving me the time of day, I’m bouncing back and forth between the two and they are both denying that any of them had kept it or the other received even though I was with the customs guys when they returned and it has been over a week and I’m asking for financial damages to paid for the item as well as the shipping that I paid for it. Lets see how this all works out and how long it will take, and the customs guys are saying that Kuwait Airways and Global Logistics are responsible for holding the items.