What can be said about Kuwait Airways that hasn’t already been said. They have an abysmal record for customer service and I doubt its going to improve any time soon. There is a lot that can be said for Kuwait Airways, but I’m going to break it down by flights just to give people an idea of what happens on a Kuwait Airways flight.

KA to Dubai:

• The plane was about 85% full, but in economy there were a few empty seats. We were six guys and had a full row to ourselves which made things a bit easier.
• They loaded us into the planes but A/C wasn’t really working so it was getting hot and damp in the plane.
• The seats need to be reupholstered, out flight had no screens on the way to Dubai which is odd for a plane in 2008.
• They served us food which looked like fish but was really chicken.
• We asked for water the first time they passed by, she said “ok” and didn’t come back for 20 minutes.
• We asked for water again, and then again, nothing, they just said yes and passed by.
• 45 minutes later still no water and we were pretty much almost to Dubai.
• The staff didn’t give a damn about the people they were either rude or indifferent towards everyone in economy.
• The seats are relatively tight, it wasn’t comfortable at all, and to recline the seat there are strange buttons
• The A/C was barely working on a plane that is at full altitude, they might as well have opened a door to let some cool air in at that height and speed.
• The plane was 45 minutes late

KA to Kuwait:

• I’m going to start off with the plane being 1.5 hours late.
• A fight almost broke out in the bank from three drunk Kuwaitis who were rude to the stewardess and the whole crew were in the back of the plane. It took them over 45 minutes to get them off the plane. That was rather entertaining for keeping us delayed, but in reality it was originally delayed but taking the passengers bags of the plane was taking some time as well.
• There was a level of excitement on the plane at this point.
• There were screens on this plane but I think the screen on my Sony Ericsson is bigger then the ones they had on the plane. Upgrading their equipment is not going to happen any time soon.
• The stewardess was very rude to an Indian gentlemen, and it was really getting on my nerves, he was very polite and asking to move he seat around to sit next to his wife and daughter, but she was acting like a complete bitch which really pissed me off. Again some of them were very indifferent to our requests.
• I decided to sleep most of the plane ride to not waste any time being awake on this plane.
• The landing was decent but the staff is lacking any level of customer service, the plane feels like its falling apart, and they are habitually late.
• If you can, really do avoid flying Kuwait Airways.